JOB PURPOSE

Responsible for timely and accurate Order Management and Order Fulfillment process to achieve customer satisfaction.

JOB DESCRIPTION

• End to end Order Management and Order Fulfillment
• Resolve daily operational issues and seek to simplify and standardize customer service operational processes
• After-sales support through close monitoring and processing of Rebates and Quality Notification/Customer's claim.
• Contribute positively to KPI targets 
• Build good relationships with all related internal and external stakeholders within and out of regional and global Supply Chain
• Obtain Customs Competency Certification as Certified Declarant
• Participate in customer service initiatives / projects for system and process transformation
• Support ad-hoc tasks as assigned, including but not limited to SAPPL key activities

EDUCATION/EXPERIENCE REQUIREMENTS

• Min Diploma in Operations Management / Supply Chain Management / Business Administration
• 3-5 years of experience in Customer Service, Logistics or similar functions                                      
• Good analytical thinking skills to assess situations and identify issue root causes
• Demonstrate skillful communication in a multicultural and multilingual environment
• High level of meticulousness to ensure data accuracy