Sr. Representative Customer Service
SR. REPRESENTATIVE CUSTOMER SERVICE
DEPARTMENT
Within the Polymers SBU, Customer Service is part of the European Supply Chain Management department (SCM) for Polymers and is responsible for Customer Fulfillment via the Order-to-Cash process. European Polymer Plants and related Polymer flows from Europe are in scope.
JOB PURPOSE & RESPONSIBILITIES
Customer Service Rep contributes to business revenues, costs and service levels by handling the commercial and logistical needs of the customer and securing an uninterrupted Order to Cash process.
External customer requirements will have to be evaluated and translated into internal requests, which requires close co-operation with Sales and Supply Chain organization.
Customer service Rep needs to ensure timely resolution on customer requests. In addition, participation in projects optimizing Supply Chain processes and driving the team’s Key Performance Indicators that are directly linked to customer satisfaction.
Customer Service Rep is responsible for
- Efficient, reliable and cost effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products.
- Pro-actively taking actions to secure uninterrupted supply chain processes for the assigned clusters of customers/products
- Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
- Financial surcharge handling of additional logistical activities towards customers
- Anticipating on disturbances in the assigned area in order to realize uninterrupted OTC/PTP processes
- Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
- Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers
MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor level in Business Administration; Supply Chain Management or Logistics.
- Very good command of English language.
- 0-2 years of experience in Customer Service.
- Strong interpersonal and communication skills.
- Flexibility towards working in multiple teams and new developments.
- Good decision making and problem solving skills even in case of uncertainty.
- Team player and able to build and maintain professional relations at different levels within and outside our organization.
- Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize.
- SAP knowledge
- Affinity with and interests in systems & processes
- Conceptual & analytical thinking
FURTHER INFORMATION
Interested in this position?
Please apply online by sending us your CV and motivation letter in English. Due to data privacy reasons we do not handle any applications sent by email. For additional questions, you can contact Piotr Szczerba, Piotr.Szczerba@sabic.com.
Please be informed that a reference check, an employment verification and E-assessment are part of our recruitment process. A Certificate of Good Conduct can be requested depending on the level of the role in our organization and/or function, allowing us to request depending on local regulations.
Responses from employment agencies will not be considered.
ABOUT SABIC
SABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. It manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.
SABIC supports its customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy.
Production in 2022 stood at 61 million metric tons.
The company has more than 31,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 9,948 patents and pending applications, and has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South Asia and North Asia.
In Europe, we have over 5,000 professionals running multiple world-scale production sites and 4 technology and innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (the Netherlands), Bergen op Zoom (the Netherlands) and Genk (Belgium).