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Sr. Representative, Customer Service

Department

Within the Petrochemicals SBU, Customer Service (CS) Solids is part of the European Supply Chain department for Solids and is responsible for the entire order-to-cash process and the logistics execution. The CS Solids department has 70+ employees and is based in 2 different locations (Sittard, Bergen-op-Zoom).
We offer a challenging position in a multi-cultural first class SCM environment in which attention is paid to personal development as well. We are looking for a real team player interested and able to handle an international customer portfolio in a continuously changing environment.

 

Job Purpose & Responsibilities

  • Responsible for efficient, reliable and cost effective Customer Service and the complete OTC cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers / products.
  • Responsible for pro-actively taking actions to secure uninterrupted supply and demand processes for the assigned clusters of customers / products

 

Key responsibilities:

  • Reports hierarchically to the Supervisor CS and functionally to the Sales Manager.
  • Ability to fulfil the operational tasks within multiple CS teams.
  • Contributes to projects in OTC context.
  • Monitor the OTC performance, quantitative and qualitative (“how”), and identify areas for improvement and improvement potential (e.g. e-business, perfect order), to increase effectiveness (customer service) as well as efficiency (handle the growth).
  • Execute and gate keep the OTC work procedures for his area towards all parties involved in the OTC/PTP work process (e.g. billing, BM policy, claims, invoicing and pricing).
  • Signal if proposed business contracts/deals are compliant with relevant fiscal, legal and/or logistical requirements.
  • Challenge presented operational sales tactics and plans from the Sales Manager and discusses the proposals with the Supervisor CS.
  • Execute SAP key user tasks if required (e.g. master data maintenance, testing new functionality).
  • Register complaints and manage the complaint handling process.
  • Anticipate on disturbances in the assigned area, in order to realize uninterrupted OTC/PTP processes.
  • Undertake ad hoc analyses and take the lead in the desired problem solving requiring full overview of the business (trouble shooting).
  • Roll out, implement and maintain e-shop functionality and integrity in close cooperation with customers.
  • Responsible for sales office forecast and as such contributing to delivery capability and inventory levels (product availability), as well as delivery reliability (transport availability via e.g. internet bidding tool).
  • Manage correct, complete and accurate master data to enable proactive issue management.
  • Responsible for financial surcharge handling of additional logistical activities towards customers 

 

Minimum Education/ Experience Requirements

  • Higher Professional Education (HBO), preferably in logistics or business administration or equal by experience
  • Good communicative and analytical skills.
  • Flexibility towards working in multiple teams and new developments.
  • Around 5 years of experience in logistic and commercial positions.
  • Operational knowledge on accounting, businesses processes, fiscal, legal, logistic processes, SAP and related IT systems and OTC/PTP requirements in an international context.

 

Further Information

Interested in this position?

Please apply online by sending us your CV and motivation letter in English. Due to data privacy reasons we do not handle any applications sent by email. For additional questions you can contact: Recruiter Ashima Dalal, Ashima.Dalal@SABIC.com

Please be informed that a reference check, an employment verification and E-assessment are part of our recruitment process. A Certificate of Good Conduct can be requested depending on the level of the role in our organization and/or function, allowing us to request depending on local regulations. 

 
Responses from employment agencies will not be considered.

 

About SABIC

SABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. We manufacture on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products:  chemicals, commodity and high performance plastics, agri-nutrients and metals. We support our customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy. Our production in 2020 was 60.8 million metric tons.

We have more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, we have 9,000+ global patent filings, and significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South Asia and North Asia.

In Europe, we have over 6,000 professionals running multiple world-scale production sites and 4 technology and innovation centers. We are present in almost every European country. Major locations within our broad network of innovation, production and marketing are: Teesside (UK), Cartagena (Spain), Gelsenkirchen (Germany), Geleen (the Netherlands), Bergen op Zoom (the Netherlands) and Genk (Belgium).

SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.