JOB PURPOSE

 1) Responsible for timely and accurate Order Management and Order Fulfillment process, including monitoring of on-time OE/OI/GI, on-time payment/ shipments/ documents, escalation of credit issues, to achieve customer satisfaction and to reduce costs.

2) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.

3) Resolve day-to-day operational issues, seek to simplify and standardize customer service operational processes.

4) Accountable for data quality and governance (SAP, Customer Master, MDG cleanupetc).

5) Build good relationships with all related internal and external stakeholders within and out of regional & global Supply Chain such as Logistics, Planning, Excellence, BU, Sales, Finance, Global Marine & Warehousing and Customers, Banks, Liners, 3PLs,4PLs (doc prep and service providers).

6) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, QN cycle time, OTC cyle time, timely AGI, etc.)

7) Support overall company strategy, ensure adherence to our Code of Ethics, instil SABIC Leadership Way in our way of working, and promote SABICs brand and brand promise.

8) Support ad-hoc tasks as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS 

 1) Bachelor's Degree from an accredited university in supply chain or science & engineering related majors.

2) Fresh graduates acceptable

3) 1~3 years working experience after graduates

4) Preferred proficient in VBA for Office automation. Experienced in using VBA for SAP scripting is a plus. Knowledge of Python for data processing and analysis is a plus

5) Familiarity with Power Query and Power BI for data visualization and reporting

6) Excellent English writing and communication skills