Representative, CS-East & North, SC POL

JOB PURPOSE

1) Responsible for timely and accurate Order Management and Order Fulfillment process, including monitoring of on-time OE/OI/GI, on-time payment/ shipments/ documents, escalation of credit issues, to achieve customer satisfaction and to reduce costs.

2) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.

3) Resolve day-to-day operational issues, seek to simplify and standardize customer service operational processes.

4) Accountable for data quality and governance (SAP, Customer Master, MDG cleanup, etc.)

5) Build good relationships with all related internal and external stakeholders within and out of regional & global Supply Chain such as Logistics, Planning, Excellence, BU, Sales, Finance, Global Marine & Warehousing and Customers, Banks, Liners, 3PLs,4PLs (doc prep and service providers).

6) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, QN cycle time, OTC cycle time, timely AGI, etc.)

7) Support overall company strategy, ensure adherence to our Code of Ethics, instill SABIC Leadership Way in our way of working, and promote SABICs brand and brand promise.

8) Support ad-hoc tasks as assigned.

Job Responsibilities

Order Fulfillment  60%

1) Timely and accurate end-to-end Order Management and Order Fulfillment - do it right the first time

2) Prepare day-to-day operations and performance reports

3) Resolve day-to-day operational issues, monitor shipping/documentation status, investigate reasons of delay, ensure timely order completion and closing

4) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.

KPI driven & Data maintenance  30%

1) Accountable for data quality and governance (SAP, Customer Master, MDG clean up etc.)

2) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, highseas, QN cycle time, OTC cycle time etc.)

Support ad-hoc tasks as assigned 10%