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Rep, CS-South China, GSC Solids, GC

To deliver effective and efficient order management and order fulfillment services to achieve customer satisfaction and support business strategy and targets.

  • Handle with accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. Monitor on time payments, on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality
  • Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with SABIC, nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages); processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes); maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her Manager as required.
  •  Fulfill his/her tasks to support the overall SABIC and SBU strategy and fulfill given targets, act according to SABICs values and mission and promote SABICs brand and brand promise.