Sr. Analyst, Order to Cash

Order to Cash – Credit, Collections & Risk Management (Core Activities)

• Own and manage the end-to-end Order to Cash process, Collections, Receivables, Cash Application, Dispute Management, and support Credit Risk assessment ensuring compliance with SABIC policies, governance and regulatory requirements.
• Drive collections and receivables management, including customer follow-up, account reconciliation, dispute resolution, overdue monitoring and coordination with Legal when required.
• Act as a business partner to Sales and Commercial teams, balancing cash collection, credit risk and business growth through continuous communication and joint decision-making.
• Support and manage order release activities by providing risk-based guidance on blocked orders, exceptions and mitigation actions.
• Ensure accurate cash application and accounting, including monitoring incoming payments, remittances, transitory accounts, and creation of manual Sundry invoices in system.
• Prepare and deliver reports, scorecards and KPIs related to credit, collections, overdue, exposure.
• Support internal, external, tax and regulatory audits, ensuring documentation completeness, traceability and timely submission of required information.
• Identify and drive process improvements and standardization initiatives across Credit and Collections activities within the Order to Cash cycle.
• Support credit risk assessments providing customer payment behavior, highlight risk detected on existing customers or new.

Communication with Stakeholders

• Engage with commercial team and leaders to work together identifying new business opportunities, driving root cause analysis for improvement and provide quick and practical resolutions.
• Support commercial area with doubts related customers’ status, invoices, payments through phone calls, email, or conferences.
• Support to Customer service team, with doubts related blocked orders, billing correction, follow-up and offset of credit memos.
• Participate on QMI's, business review meetings to discuss overdue, aging report status of collection as a business partner to ensure satisfaction of demands and requirements on timely basis.
• Maintain day-to-day contact with other finance departments, as well as contact with Stakeholders, OTC colleagues to ensure services are aligned to their needs and get support to achieve the targets and objectives.

Compliance and quality assurance       

• Ensure compliance with SABIC and other regulatory requirements
• Perform quality assurance of accounting records, incl. completeness, accuracy, timeliness, consistency
• Meet government, Tax authority, internal audit, external audit & marketing agreement audit requirements and committed to submit supporting document in determined time frame and avoid costing company any penalties if any
• Collaborate and support stakeholders / cross-functions to complete internal and external audits.

Account Management (Customer Relationship)

• Engage with customers to find resolution for settlement of delayed process collections.
• Engage customers to ensure services are aligned to changing needs of customers, drive root cause analysis for improvement and provide dispute resolutions.

What Matters to SABIC

• Bachelor’s degree in accounting, finance or related.
• 3+ years Credit & Collection or Customer Service experience (Preferable +200 customers)
• Knowledge of accounting/financial, Oracle or SAP experience preferred
• Experience in MS Office (Word, Excel and PowerPoint)
• Fluent in English
• Strong analytical skills and proactive.
• Enjoy teamwork with passion and enthusiasm