Representative, CS SCM MX

• Respond promptly and professionally to customer inquiries via phone or electronic ways.
• Process orders, returns, and exchanges accurately and efficiently.
• Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio.
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs.
• Track order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
• Ensures invoicing is executed on time and per local Government requirements.
• Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues.
• Help develop and implement strategies for driving process improvement.
• Facilitate root cause/corrective action communication with the field and customers.
• Quotes lead times to customers on orders.
• Independently handles routine problems such as coordination of product delivery or errors in type of product delivered.

What Matters to SABIC

• Bachelor's degree preferred.
• Knowledge and understanding of supply chain process, materials planning, and logistics.
• Experience working with SAP software (SAP ECC Sales & Distribution).
• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to interact with the customers in a helpful and friendly manner.
• Ability to work well in a team environment.
• Ability to set priorities and manage time in a dynamic work environment.
• Strong problem-solving skills and attention to detail.
• Strong Excel skills.
• Bilingual English / Spanish required.