Representative, Customer Service

Chemistry that Matters™

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters!

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio.  Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.  Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture.   We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together!

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com 

Job Summary

The job purpose of the Customer Service Representative is order management from creation to customer delivery while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; while also ensuring timely delivery by monitoring the delivery process and raising issues to appropriate parties when gaps identifying gaps.

How You Can Be the Impact

• Respond promptly and professionally to customer inquiries via phone or phone

• Process orders, returns, and exchanges accurately and efficiently

• Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio

• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction

• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs

• Track order activity, and alerts appropriate staff of any potential delivery problems.  Expedites the delivery of selected orders.

• Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues.

• Help develop and implement strategies for driving process improvement

• Facilitate root cause/corrective action communication with the field and customers

• Quotes lead times to customers on orders

• Independently handles routine problems such as coordination of product delivery or errors in type of product delivered

What Matters to SABIC

• Bachelor's degree preferred

• Knowledge and understanding of supply chain process, materials planning, and logistics

• Experience working with SAP software (SAP ECC Sales & Distribution)

• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)

• Excellent communication and interpersonal skills

• Ability to interact with the customers in a helpful and friendly manner

• Ability to work well in a team environment

• Ability to set priorities and manage time in a dynamic work environment

• Strong problem solving skills and attention to detail

• Strong Excel skills

• Spanish would be a plus, not requirement

Physical Requirements: N/A       

Eligibility Requirements

• You must submit your application for employment online to be considered. Please submit your resume using the “Apply Now/Apply” option on this page.

• You must be 18 years or older

• Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday – Friday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.