IT Specialist, Service Operations Management

Specialist, IT End User Services AMR

External:            IT Specialist, Service Operations Management

Position ID:        14003131

Org Unit:            IT End User Services, Americas

Explore what Matters

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters!

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio.  Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.  Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

It is all about matching what matters to you with what matters to us. Let us explore this together!

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com 

Job Summary

Enhance the end user experience for all of SABIC’s user community focusing on the Americas (AMR).

• Managing End User Service Operations through Supplier Management, Global IT Collaboration, that help to meet the Global IT Strategy and business objectives.

• Managing end user expectation and service delivery. 

• Partner with Global Security to deliver secure safe solutions for AMR users.

How You Can Be the Impact

(Job Responsibilities)

• AMR End User Operations Lead managing KPIs/SLAs and ensuring Procedure adherence.

• PC Lifecycle Service Owner delivering Computing services to Americas region.

• Project Manager for small to medium projects;  Project Member for small, medium or large global initiatives

• Managing Service Providers to their scope of work.

What Matters to SABIC

(Job Requirements)

• BS/BA in Computer Science or a related computer systems degree or University degree with minimum of 10 years of IT related experience

• 5 years’ management experience in  IT services is preferred

Other:

• 10 years of experience in managing and monitoring service providers

• Demonstrated experience in working with business to understand business strategy and translate it to IT Services

• Experience in defining and managing architecture with IT Infrastructure and IT Application teams

Eligibility Requirements

• You must submit your application for employment online to be considered. Please submit your resume using the “Apply Now/Apply” option on this page.

• You must be 18 years or older

• Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

We are proud to be a diverse and an equal opportunity employer .We are fully committed to a culture of respect and inclusion.