Senior Representative, Customer Service Segments
Job Summary
Within the Commercial SBU, Customer Service is part of the European Commercial Department for Polymers and is responsible for Customer Fulfillment via the Order-to-Cash process. European Polymer Plants and related Polymer flow from Europe are in scope.
Customer Service Rep contributes to business revenues, costs and service levels by handling the commercial and logistical needs of the customer and securing an uninterrupted Order to Cash process.
External customer requirements will have to be evaluated and translated into internal requests, which requires close co-operation with Sales and Supply Chain organization.
Customer service Rep needs to ensure timely resolution on customer requests. In addition, participation in projects optimizing processes and driving the team’s Key Performance Indicators that are directly linked to customer satisfaction.
How Can You Be the Impact
- Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products.
- Pro-actively taking actions to secure uninterrupted processes for the assigned clusters of customers/products
- Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
- Financial surcharge handling of additional logistical activities towards customers
- Anticipating disturbances in the assigned area in order to realize uninterrupted OTC/PTP processes
- Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
- Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers
What Matters to SABIC
- Bachelor level in Business Administration; Supply Chain Management or Logistics.
- Very good command of English language.
- 0-2 years of experience in Customer Service.
- Strong interpersonal and communication skills.
- Flexibility towards working in multiple teams and new developments.
- Good decision-making and problem-solving skills even in case of uncertainty.
- Team player and able to build and maintain professional relations at different levels within and outside our organization.
- Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize.
- SAP knowledge
- Affinity with and interests in systems & processes
- Conceptual & analytical thinking
Candidates not meeting desired requirements may be highly skilled & lack the requisite experience because of historical and systemic barriers and unconscious biases that have prevented them from gaining that experience. At SABIC, we are aware that not all the requirements stated above may be found in one person, and we might not have mentioned specific skills or experiences that are also valuable to this job; we welcome your application if you consider that you can bring value in this job while enjoying it.
If you enjoy relating to people from different groups, if you like collaborating with colleagues from other cultures, and want to BE THE IMPACT, SABIC is your choice!
For more information about this role you can contact: Piotr.Szczerba1@sabic.com.
Important notice: Please be informed that a reference check, an employment verification and E-assessment is be part of our recruitment process. A Certificate of Good Conduct can be requested depending the level of the role in our organization and/or function, allowing us to request dependent of local regulations. We strive to be diverse in backgrounds and experiences
Responses from employment agencies will not be considered.
Chemistry that Matters™
A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters!
As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talented individuals. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success.
Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.
It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together!
We are proud to be a diverse and an equal opportunity employer .We are fully committed to a culture of respect and inclusion.